Customer care

How can we help?

Everything you need to know about orders, delivery and returns. And if you’d rather talk, we’re a WhatsApp message away.

Send us a message

Help topics

  • Shipping & delivery

    Free delivery on orders of R650 or more. Standard 5–10 working days, Express 1–3.

  • Returns & refunds

    7-day cooling-off, 30-day returns and help with anything damaged.

  • Track my order

    We email you when your order ships. Sign in to see your orders.

  • FAQs

    Quick answers about payment, delivery, colours and more.

  • Reviews

    Read what our pet family says, or share your own experience.

  • Contact us

    WhatsApp 072 193 2718 or email furrowsandco0@gmail.com.

Popular questions

Can’t find your answer?

How much is delivery?

Standard delivery is R100, and free on orders of R650 or more. Express delivery is R150. International delivery is a flat R320. You’ll always see the exact cost at checkout before you pay.

How long will my order take?

Standard delivery takes 5–10 working days and Express takes 1–3 working days within South Africa. Remote areas and public holidays can add a little time.

Can I return something if I change my mind?

Yes. You can cancel within 7 days of receiving your order for a full refund, including the original delivery fee. You just pay to send it back. After that, unused items in their original packaging can still be returned within 30 days for a refund of the item price.

How do I track my order?

We email you when your order ships, with tracking details where the courier provides them. You can also see your orders by signing in to your account, or ask us on WhatsApp 072 193 2718.

How can I pay?

You can pay securely by card at checkout. Card payments are processed by Yoco, and we never see your full card number. All prices are in South African Rand.

Our policies

The small print, written plainly.