Refund policy

At Furrows & Co. ("we", "us"), your happiness matters as much as your pet's. If something isn't right, we'll make it right.

30-day returns

You may return any item within 30 days of delivery for a full refund, as long as it is:

• unused and undamaged,
• in its original packaging,
• accompanied by your order number or proof of purchase.

How to start a return

Message us on WhatsApp at 072 193 2718 or email furrowsandco0@gmail.com with your order number and the reason. We'll confirm the return and give you the return address.

Refunds

Once we receive and check your return, we refund the full item price to your original payment method within 7 business days. Original shipping fees are refunded only where the item arrived damaged or we sent the wrong item.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item arrives damaged, is defective, or isn't what you ordered, contact us within 7 days and we will arrange a replacement or a full refund, including delivery costs.

Under the South African Consumer Protection Act 68 of 2008, goods that are defective or unsafe may be returned within 6 months of delivery — these rights apply in addition to our 30-day policy.

Non-returnable items

• Gift cards
• Items marked as final sale at checkout
• Used, washed or damaged items (unless defective)

Exchanges

The fastest way to swap a colour or item for another is to return the original for a refund and place a new order.