Frequently asked questions

You can pay securely by card at checkout. Card payments are processed by Yoco, and we never see your full card number. All prices are in South African Rand.

Yes. We email you an order confirmation as soon as your order is placed, and another email when it ships. Please check your spam folder if you can’t see it.

Message us on WhatsApp 072 193 2718 as soon as possible and we’ll do our best. Once your order has been dispatched we may not be able to change it, but you can still cancel within 7 days of receiving it. See returns.

Standard delivery is R100, and free on orders of R650 or more. Express delivery is R150. International delivery is a flat R320. You’ll always see the exact cost at checkout before you pay.

Standard delivery takes 5–10 working days and Express takes 1–3 working days within South Africa. Remote areas and public holidays can add a little time.

Yes, for a flat R320. Delivery times depend on the country, so please ask us on WhatsApp 072 193 2718 before ordering. Import duties or taxes in your country are payable by you.

We email you when your order ships, with tracking details where the courier provides them. You can also see your orders by signing in to your account, or ask us on WhatsApp 072 193 2718.

Yes. You can cancel within 7 days of receiving your order for a full refund, including the original delivery fee. You just pay to send it back. After that, unused items in their original packaging can still be returned within 30 days for a refund of the item price.

Please contact us within 7 days with a photo. We’ll send a replacement or give you a full refund, including delivery, and cover the cost of the return. Defective goods are also covered for 6 months under the Consumer Protection Act.

WhatsApp 072 193 2718 or email furrowsandco0@gmail.com with your order number and the reason. We’ll confirm the return and send you the return address. Please don’t post anything back before we’ve confirmed it.

Within 7 business days of your return reaching us, back to your original payment method. Your bank may take a few days more to show it.

Tap Add to cart on any product, then pick your colour. The colours shown are the ones we have available. Colours can look slightly different on different screens.

Every pet is different. Send us your pet’s breed and size on WhatsApp 072 193 2718 and we’ll help you choose.

Use the form on our reviews page. We check each review against an order and publish genuine reviews, good or bad.