Customer care

Returns & refunds

If something isn’t right, we’ll make it right. Here’s how it works.

Full refund policy

Your options

  • Changed your mind

    Cancel within 7 days of receiving your order for a full refund, including the original delivery fee. You only pay to send it back.

  • 30-day returns

    Unused items in their original packaging can be returned within 30 days of delivery for a refund of the item price.

  • Damaged or wrong item

    Tell us within 7 days with a photo. We’ll replace or refund it, including delivery, and cover the return.

  • Defective goods

    The Consumer Protection Act covers defective goods for 6 months, for a repair, replacement or refund.

How to return

  • Message us

    WhatsApp 072 193 2718 or email furrowsandco0@gmail.com with your order number and the reason.

  • Get the return address

    We’ll confirm your return and send instructions. Please don’t post anything before we’ve confirmed it.

  • Pack and send

    Pack the item securely, ideally in its original packaging, and send it to us.

  • Get your refund

    We refund your original payment method within 7 business days of receiving your return.

Return questions

Can’t find your answer?

When will I get my refund?

Within 7 business days of your return reaching us, back to your original payment method. Your bank may take a few days more to show it.

Can I change or cancel my order?

Message us on WhatsApp 072 193 2718 as soon as possible and we’ll do our best. Once your order has been dispatched we may not be able to change it, but you can still cancel within 7 days of receiving it. See returns.

What can’t be returned?

Gift cards, items marked as final sale at checkout, and used, washed or damaged items, unless they are defective.

Can I exchange for a different colour?

The fastest way is to return the original for a refund and place a new order for the colour you want.